Shipping and Return Policy
At MoonAdvent.com, we want you to be completely satisfied with your purchase. Below, you’ll find all the details regarding our shipping and return policies to ensure a seamless shopping experience.
Shipping Policy
Shipping Methods and Rates
We offer reliable shipping services to all locations within Nigeria. Shipping rates are calculated based on the destination and the size of your order. The cost will be displayed at checkout before you finalize your purchase.
Standard Shipping: Delivery typically takes 5-7 business days.
Express Shipping: Delivery typically takes 2-3 business days.
Please note that shipping times may vary depending on your location and any unforeseen circumstances (e.g., weather, holidays, or carrier delays).
Order Processing Time
Orders are processed within 1-2 business days after your payment has been confirmed. Once your order has been shipped, you will receive an email notification with a tracking number to monitor your order’s status.
International Shipping
Currently, we only offer shipping within Nigeria. We do not ship to international locations at this time.
Shipping Restrictions
Some products may have restrictions on shipping due to size or weight limitations. We will notify you if any items in your order cannot be shipped.
Return and Exchange Policy
Return Eligibility
We want you to be happy with your purchase, so if you’re not satisfied, we offer a hassle-free return and exchange process. You can return most new, unused, and undamaged items within 14 days of receipt.
Items must be in their original condition (unused, unworn, with tags attached).
Non-returnable items include:
Sale or clearance items.
Items that have been opened or used, such as educational or sensory toys.
Personalized or customized products.
How to Return Items
If you wish to return an item, please contact us at [Insert Email] or call us at [Insert Phone Number]. We will provide you with return instructions and a return address.
To complete the return process, you must include:
The original receipt or proof of purchase.
The item in its original packaging.
Return Shipping Costs
You will be responsible for the shipping costs associated with returning your items unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid return label.
Refunds and Processing Time
Once we receive your returned item and confirm its condition, we will process your refund. Refunds are typically issued to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process, and place a new order for the replacement item. Exchange requests are subject to the availability of the product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@moonadvent.com. We will gladly assist you with a return or exchange and cover the shipping costs for the return of faulty items.
Order Cancellations
Orders can be canceled before they are shipped. If you need to cancel your order, please contact us as soon as possible at [Insert Email]. Once the order has been processed or shipped, cancellations will not be possible.
Contact Us
If you have any questions regarding shipping or returns, please don’t hesitate to reach out:
Email: info@moonadvent.com